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What is MobBase?

MobBase is the easy to build, easy to manage, and easy to use iPhone app created specifically for artists. With MobBase, artists can connect with fans anywhere and everywhere they're carrying their phones to share music, photos, videos, tweets, and info about gigs, sell merch, and more.

Why should I care?

MobBase is the easiest, fastest, and most economical way to connect and engage with fans on their iPhones.

What does it cost?

It's free to set up. You don't even have to enter a credit card number until you've designed your app and decided that you want to launch it for your fans. Then it's as little as 50 cents a day! It costs $20 to launch the app and $15 per month for your first 500 fan installs. Then it's just $5 more per month for every thousand installs after that. If you decide to sell the app in the App Store, MobBase will charge an extra commerce fee, but all the money you make off the app is yours to keep. Check out our pricing section for more information.

For example, if you've got an app with 10,000 installs the app is just $65 per month, less than a cell phone bill.

What do I get locked in to?

Absolutely nothin'! Your account will be month to month so if you decide you want out there are no fees or penalties. Just let us know, we'll stop your app and you can walk away, no questions asked. We doubt that'll happen though...

How long does it take to set up and launch?

You can set your app up (here) in under an hour. Then, once you're satisfied with your app you can submit it to Apple for approval. This process can take anywhere from 3-6 weeks (unfortunately it's up to Apple...). Once Apple approves your app, we'll let you know and you can release your app whenever you want.

How easy is it, REALLY?

It's pretty easy. However we're standing by to help if you need it. If you want our hands on support while creating your app, check out our premium support.

Can I update the app once it's launched?

Definitely, we expect you to! We designed MobBase so it can be a primary means of engaging your fans all the time, anywhere they are. To update the app once it's launched just add content to the various feeds you have provided us (RSS, YouTube, Picasa, etc.). The changes will be effective immediately. If you'd like to change the customization of the app, add new feeds or music, etc., log in to your account and make all the changes you like in your MobBase dashboard. NOTE: A few app customization changes (like app name, app icon, loading image, cost) will require submitting your app to Apple for approval.

After my app goes live, does MobBase provide any data about how the app is doing in the App Store?

Absolutely. Once your app is live, you'll be able to get a lot of great data in the Stats section of your MobBase dashboard.

What happens if Apple doesn't approve my app?

In the event that your app is rejected by Apple, you can resubmit your app on your own as many times as you like at no additional charge. We'll send you Apple's reasons for rejecting the app, and you can use your MobBase dashboard to make any changes necessary. If you would like our help in modifying and resubmitting your app, you can purchase premium support and you'll get our hands-on support to help your app pass Apple's smell test. See our Terms of Service for the terms and conditions governing submission of your application.

Is there a fee associated with resubmitting/updating my app?

Nope. THERE ARE NO HIDDEN FEES. Refer to the Pricing section to see how much your app will cost.

Who owns the content I put in the app?

You do. We simply make it available to your fans anywhere they go.

How do I cancel my account?

We doubt you'll want to, but if you're unsatisfied for whatever reason you can cancel with no additional fees. To do so contact support@mobbase.com.

Who's behind MobBase?

MobBase was built by MixMatchMusic in our ongoing effort to give artists the tools they need to cultivate and engage their fanbase. MixMatchMusic also helps artists to promote their music with viral remix contests and promotions, for more information, check out our various services:

remixwizard.mixmatchmusic.com - host your own remix promotions!
community.mixmatchmusic.com - our music collaboration community
tra.kz - the URL shortener for all things music
evolvingmusic.mixmatchmusic.com - our blog (where we rant)

Do I have to use any other MixMatchMusic Services?

Nope. MobBase is a standalone service to use as is. If you'd like to try some of our other services, you may by exploring the links above or contacting us support@mobbase.com.

What if my question isn't answered here?

Contact us by email, we're here to help. support@mobbase.com

Where do I sign up?

here. get going!

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Building and Launching Your App

How can I update my app after it's launched?

To update the app once it's launched just add content to the various feeds you have provided us (RSS, Shows, Videos, Photos, Twitter, etc.). If you want to add new music to your app, change the layout and customization of the app, or add new feeds, photo album/sets, and videos, you will need to make those changes in your MobBase dashboard and then click the "update" button in the upper right hand corner of your MobBase dashboard.

If I update my app after it's launched, what updates require resubmission to Apple for approval?

Only a few of the changes will require resubmission to Apple: the app name and app icons (both on the iPhone and in the iTunes App Store), loading image, App Store search keywords, app cost, and App Store description.

Do all the videos in my app have to come from YouTube?

Yes, your videos have to be publicly viewable on YouTube for them to be included in your app. You can't yet add private YouTube videos, or videos from other video sites.

I get an error message when trying to add a video. Why?

Some videos on YouTube are not playable on the iPhone because YouTube hasn't encoded them for the iPhone yet. Not all YouTube videos have been encoded for the iPhone, and after YouTube encodes your video, it will play in your app! You can check your videos at youtubeiphonechecker.com.

The Twitter section in my app isn't working. Why?

Sometimes Twitter's website goes down, in which case we can't access any tweets. As soon as Twitter is back up, your tweets will be back in action. Also, your tweets may not be showing up in your app because Twitter hasn't indexed your tweets. To check, go to Twitter Search and search for "from:yourbandname". If you get no results, and you've tweeted in the past week or so, you need to contact Twitter and ask them to index your tweets. A good way to do this to tweet @Twitter, or you can email Twitter Support.

Do all my photos have to come from either Flickr or Picasa?

Yes, at this point all photos must come from either Flickr or Picasa. The photos must either be in publicly viewable Flickr "sets" or public Picasa "albums." Flickr "photostreams" are not supported.

How do I get music into the Music section?

To add music to your app, go to the Discography section. Find the song in an album's track list, and upload an MP3 for that track. Once you've made that track playable in the Discography section, it will automatically appear in the Music section. There, you can select where you want that track to appear in the playlist.

To stream music from my app, do I have to upload the music to MobBase's servers?

No. To add music to your app you can either upload the MP3s to MobBase (up to 15MB per MP3), or you can add a link to wherever the music can be streamed from. Music can be added to your app through the Discography section of your MobBase dashboard.

What quality of music can I stream from my app?

MP3s uploaded to MobBase's servers will be streamed at a variable bitrate of about 128 KB/sec. If you'd like to stream higher quality music, you can do so by hosting your music on your own servers.

Do I have to sell my music through iTunes?

While you don't have to sell music through iTunes, selling through iTunes is the only way that the purchased music can be downloaded directly to the iPhone without first syncing to your computer.

Where can I import my shows from?

Currently, shows can be imported from either ArtistData or Myspace Music. We recommend using ArtistData since it allows you to provide more information about the show in your app.

After submission to Apple, will I be notified upon approval?

Yes. We'll let you know as soon as Apple approves your app. You can also check the status of your app, and any updates, in the Status section of your MobBase dashboard.

Where can I keep track of my MobBase monthly fees?

The Status section in your MobBase dashboard will list your current monthly charges, your past charges, payments made, and any remaining balance.

How come my App Name can't be longer than 12 characters?

Because the app name will go under the app icon on the iPhone home screen, you need to keep it short so that Apple doesn't truncate it.

I want custom features in my app. Is this possible?

Yup. If you have ideas for features that are not offered in your MobBase dashboard, email your ideas to custom@mobbase.com and we'll get back to you with more information and a quote.

I want different color themes for my app than the ones offered. Is this possible?

Definitely. If you want further customization than what is currently offered in your MobBase dashboard, you can purchase premium support and we'll make things look exactly as you want them to.

Why is my app rated 17+?

Because your app may contain user-generated content from sites like Twitter, YouTube, etc., if any of that content happens to be inappropriate for minors, Apple is highly likely to reject your app. We set the age restriction upon first submitting the app in order to help the odds of the app being approved the first time around. Once your app has been approved, we can roll back the age restriction the next time we submit an update to Apple. If you'd prefer the age restriction rolled back, please email support@mobbase.com.

If I sell my app in iTunes, when do I get paid?

If you're selling your app, the monthly revenue that you earn will be credited against your account balance, once we receive financial statements for the sale of your app(s) from Apple. If after paying your monthly account balance, you are owed $100 or more, we will pay you via PayPal or check, provided that Apple has paid us. If you haven't accrued $100, you'll get paid as soon as you have accumulated $100 from the sale of your app since its launch in iTunes, after paying that month's account balance, provided that Apple has paid us. If you're owed payment and you haven't received it, it's probably because Apple hasn't paid us yet.

I've updated my app, but the screen shots of my app in iTunes don't reflect my updates. Why?

The screen shots of your app in iTunes cannot be automatically changed with your updates; rather, new screen shots must be submitted manually to Apple. Apple's policy is that the screen shots must match the app which was submitted/approved by Apple, which is the original app you submitted without any of the updates. When people download the app from iTunes, they get your original app, and then they download updates to get your changes. So, generally, new screen shots require resubmission of the app to Apple.

How often can I update my app? Can I update it more than once a day?

While you can update your app as often as you want, fans get a much better experience if you limit your updates to one per day. So, it's better to combine all your updates into one big update, rather than having a lot of small updates throughout the day.